Dispute Resolution

How buyers and sellers can raise and resolve order concerns.

Step 1: Contact the seller

Describe the problem and provide the order number and supporting evidence.

Step 2: Escalate to Bozzami

If unresolved, contact Bozzami support and provide a summary of prior communication.

Step 3: Review

Bozzami may request further information from both parties before proposing a resolution.

Your rights

This process does not replace any rights or remedies available under applicable law.