Returns and refunds Policy

BOZZAMI MARKETPLACE

Returns & Refunds Policy

 

Effective Date: July 4, 2026

 

At Bozzami, we want every customer to shop with confidence. This Returns & Refunds Policy explains when products can be returned, how refunds are processed, and the responsibilities of buyers and sellers.

By using the Bozzami Marketplace, you agree to this Policy.

 

1. Return Period

Buyers may request a return within fourteen (14) calendar days from the date the order is delivered.

Requests made after the 14-day return period may be declined unless otherwise required by applicable law or approved by Bozzami under exceptional circumstances.

 

2. Eligible Returns

You may request a return if:

– You received the wrong item.

– The item arrived damaged or defective.

– The item is significantly different from its description.

– The item is counterfeit.

– The item is incomplete or missing parts or accessories.

– The incorrect quantity was delivered.

 

3. Change-of-Mind Returns

A return for a change of mind may be accepted within the 14-day return period provided that:

– The item has not been used.

– The item is in its original condition.

– All original packaging, labels, manuals, and accessories are included.

– The item is suitable for resale as new.

 

Bozzami or the seller may decline a change-of-mind return if these conditions are not met.

 

4. Items That Cannot Be Returned

Unless required by law, the following items are not eligible for return:

– Perishable goods.

– Custom-made or personalised products.

– Gift cards and vouchers.

– Digital products that have been downloaded or accessed.

– Hygiene and personal care products that have been opened or used.

– Products marked as Final Sale or Non-Returnable at the time of purchase.

 

5. Return Process

To request a return:

1. Log in to your Bozzami account.

2. Open your order history.

3. Select the order you wish to return.

4. Submit a return request within 14 days of delivery.

5. Provide the reason for the return and supporting photos where applicable.

6. Wait for return instructions from Bozzami or the seller.

 

Do not return an item until your request has been approved.

 

6. Condition of Returned Items

Returned items should be:

– Properly packaged.

– Complete with all original accessories.

– Free from unnecessary damage caused after delivery.

 

Items damaged through misuse may not qualify for a refund.

 

7. Refunds

If a return is approved, Bozzami will process the refund using the original payment method wherever possible.

Refunds may include:

– The full purchase price.

– Delivery charges where the seller or Bozzami was responsible for the error, where applicable.

 

Processing times may vary depending on the payment provider or financial institution.

 

8. Return Shipping Costs

– If the seller or Bozzami is responsible for the error, the return shipping costs will normally be covered by the seller or Bozzami.

– If the return is due to a change of mind, the buyer is normally responsible for the return shipping costs unless otherwise agreed.

 

9. Exchanges

Where stock is available, buyers may request a replacement instead of a refund for eligible items.

 

10. Fraud Prevention

Bozzami reserves the right to reject return or refund requests where there is evidence of:

– False or misleading claims.

– Altered or substituted products.

– Abuse of the returns process.

– Fraudulent activity.

 

Accounts involved in fraudulent behaviour may be suspended or permanently removed from the platform.

 

11. Policy Changes

Bozzami may amend this Returns & Refunds Policy from time to time. Updated versions become effective when published on the Bozzami platform.

 

12. Contact Us

If you have any questions about this Returns & Refunds Policy or need assistance with a return, please contact us:

Bozzami Customer Support

Call: +268 7982 1058

Email: info@bozzami.com

 

We are committed to providing timely and professional support to all our customers.

 

Bozzami

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