Shipping and Delivery policy

BOZZAMI MARKETPLACE

Shipping & Delivery Policy
Effective Date: July 4, 2026

At Bozzami, we are committed to providing reliable, secure, and efficient delivery services.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order on the Bozzami Marketplace, you agree to this Policy.

1. Order Processing

Once your order has been placed and payment is successfully confirmed:
- The seller will prepare your order for shipment.
- Orders are processed within the timeframe indicated on the product page.
- Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Services

Bozzami delivers orders through:
- Bozzami Logistics (where available).
- Approved courier partners.
- Seller-arranged delivery (where permitted).

The available delivery option will be displayed during checkout.

3. Delivery Areas

Bozzami currently delivers throughout the Kingdom of Eswatini. As our logistics network expands, delivery services may become available in additional countries.

4. Delivery Time

Our standard delivery target is:Within 72 hours after the order has been confirmed and dispatched.

Delivery times are estimates and may vary depending on:
- Delivery location.
- Weather conditions.
- Public holidays.
- Traffic or transport disruptions.
- High order volumes.
- Other circumstances beyond Bozzami's reasonable control.

5. Delivery Charges

Delivery fees are calculated based on factors such as:
- Delivery destination.
- Parcel size and weight.
- Delivery method selected.

The total delivery cost will be displayed before you complete your purchase.

6. Order Tracking

Where available, buyers can track their orders through the Bozzami platform and receive updates on:
- Order confirmation.
- Order processing.
- Shipment.- Delivery status.

7. Receiving Your Order

Upon delivery, customers should:
- Inspect the package before accepting it.
- Report any visible damage or missing items as soon as possible.
- Contact Bozzami Customer Support if there are any delivery concerns.

8. Failed Deliveries

A delivery may fail if:
- An incorrect delivery address is provided.
- The recipient is unavailable.
- Access to the delivery location is restricted.
- The order is refused without a valid reason.

Additional delivery charges may apply for re-delivery where the failed delivery was not caused by Bozzami or the seller.

9. Lost or Damaged Orders

If an order is lost or damaged while in the care of Bozzami Logistics or an approved courier partner, Bozzami will investigate the matter and work towards an appropriate resolution, which may include a replacement or refund where applicable.

10. Delivery Delays

While we aim to deliver every order on time, delays may occasionally occur due to circumstances beyond our control.If your order is significantly delayed, please contact our Customer Support team for assistance.

11. Changes to this Policy

Bozzami may update this Shipping & Delivery Policy from time to time. Updated versions become effective when published on the Bozzami platform.

12. Contact Us

If you have any questions about shipping, delivery, or your order, please contact Bozzami Customer Support.

Call: +268 7982 1058
Email: info@bozzami.com

We are committed to ensuring your order reaches you safely and on time.

Bozzami
Unbox Potential.