We’re sorry to hear that. If you receive a faulty, damaged, or incorrect item, please report it to Bozzami Customer Support within 48 hours of delivery.
When submitting your claim, please provide:
- Your order number.
- A description of the problem.
- Clear photos or videos showing the fault or damage.
- Photos of the packaging, if it was damaged during delivery.
Bozzami will review your claim with the seller and, where appropriate, arrange a replacement, repair, full or partial refund, or another suitable resolution.
Please keep the item and its original packaging until your claim has been resolved, as you may be asked to return it for inspection.
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